Privacy Policy

Introduction

seravoltays is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services in Singapore.

This policy applies to all information collected through our website, mobile applications, and in-person interactions at our service locations. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you book a rental or interact with our services, we collect personal information that you provide directly to us, including name, email address, phone number, physical address, driving license details, date of birth, and payment information.

Automatically Collected Information

When you access our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, and access times. We may also collect information about your location through GPS and other technologies.

Vehicle Usage Data

During your rental period, we collect data related to vehicle usage, including mileage, fuel consumption, and GPS location data. This information helps us maintain our fleet and ensure vehicle security.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your rental bookings and related services
• Communicating with you about your reservations, including confirmations and updates
• Processing payments and managing your account
• Providing customer support and responding to your inquiries
• Improving our services through analysis of usage patterns and feedback
• Sending marketing communications about our services (with your consent)
• Complying with legal obligations and preventing fraudulent activities

Legal Basis for Processing

Under Singapore's Personal Data Protection Act (PDPA), we process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill our rental agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interests: Processing necessary for our business operations, provided it does not override your rights
• Legal obligations: Processing required to comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service providers who assist us with payment processing, vehicle maintenance, and customer support
• Insurance companies for coverage verification and claims processing
• Legal authorities when required by law or to protect our legal rights
• Business partners for joint promotional activities (with your consent)

We do not sell your personal information to third parties. All third parties with whom we share data are bound by confidentiality obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of sensitive data during transmission, secure storage on protected servers, regular security audits and vulnerability assessments, access controls limiting data access to authorized personnel, and staff training on data protection procedures.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will notify you promptly if a data breach occurs.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Rental booking data: 7 years from the date of rental (for legal and accounting purposes)
• Marketing preferences: Until you withdraw consent or request deletion
• Website usage data: 2 years from collection
• Vehicle usage data: 3 years from rental completion

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include essential cookies for site functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings.

You can control cookie settings through your browser preferences. For more details, please refer to our Cookie Policy.

Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to correction: Request correction of inaccurate or incomplete data
• Right to withdraw consent: Withdraw consent for specific processing activities
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the revised policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: